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Davao City, Philippines

Globe extends personalized service to Viber communities

August 18, 2022 - Thursday 2:08 PM by Catherine Cueto

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GLOBE on Tuesday said that they are setting up new Viber communities so that Filipinos can have an avenue where they can find solace and support by being part of communities. 

“That sense of belonging in a space with people we share something with has become a lifeline, especially as we continue to battle through the pandemic,” Globe said.

The statement said that Globe At Home has set up three more Viber communities this year to serve residents of Bonifacio Global City and McKinley, Acacia Estates, and select villages in Quezon City.

To date, Globe has 14 Viber communities catering to more than 7,000 members from Valenzuela, Cavite, Naga and Camarines Sur, Legazpi and Albay, Cebu, Davao, and other partner villages.

“These communities are our way of bringing care closer to home, assuring our customers that help is only a message away when they need it. Concurrently, our hotline remains open for customers who need utmost care, such as our senior citizens and those affected by calamities,” said Beck Eclipse, Globe’s Chief Customer Experience Officer.

Broken down, Globe owns and manages 11 Viber groups with a total of 5,406 members, and joined 3 groups established by partners to serve 1,986 members.

Since its first Viber community launch in 2020, Globe At Home has continued to make strides in expanding to other communities around the country.

These localized groups deliver targeted and more focused servicing, such as addressing community-specific queries and concerns like fiber availability in the area and local service disruptions, recommending the best customer channel for a specific concern, and offering products relevant to the community.  

Members get immediate assistance from live Globe Care Specialists and same-day repair visits. Likewise, the communities will be provided:
Updates on the latest plans
Relevant offers in their areas
Restoration efforts in case of outages

Interested Globe At Home postpaid and prepaid customers can check if there is a Viber community in their area by accessing the link or QR code at Customers living in villages with existing Viber communities may also check with their respective homeowners' associations on how to join.

“We believe that having an active presence in Viber communities enriches the service experience of our customers. This digital channel allows us to reach out directly to more customers than ever before,” said Eclipse. Catherine Cueto